Get in touch

We would love to
hear from you.

Whether you are ready to order, have a technical question or just want to know more about how a Next Level tap could transform your kitchen, our UK-based team is here to help.

Email

hello@nextlevel.co.uk

We aim to reply within 24 hours

Phone

0333 577 3736

Mon–Fri, 9am–4pm GMT

Send a message

How can we help?

Opening hours

Monday – Friday

9:00am – 4:00pm

Saturday

Closed

Sunday

Closed

What to expect

  • A reply from our UK-based team within 24 hours
  • Free, no-obligation advice on choosing the right tap
  • Installation guidance from certified engineers
  • Information on our five year guarantee and filter programme

Prefer to call?

Our team is available during opening hours to talk through your project, answer technical questions or help you place an order.

Call 0333 577 3736

Quick answers

Common questions.

Can I install the tap myself?

Yes, a competent DIY person comfortable with simple plumbing can install a Next Level tap. If you have any uncertainty, we recommend hiring a professional plumber. Before you start, check:

  • Space for the boiler tank. Our 2.4 litre tank measures 188 x 188 x 262mm (W x W x H). Our 4 litre tank measures 197 x 299.5 x 272.5mm.
  • A free power socket. The tank must be plugged into a socket. If you do not have one, an electrician will need to install it.
  • Water pressure. Our taps operate between 0.5 and 5.0 bar. If your pressure falls outside this range, consult a plumber before installing.
How long does delivery take?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How long does the filter last and how will I know when to change it?

We estimate filters need replacing every six months. The tank includes patented technology that measures water passing through it, and an indicator will turn red when a replacement is due. As long as you are within your four year warranty, your replacement filters are free.
What if I change my mind?

We offer a full 60 day return policy at no extra cost. Items must be returned in their original packaging and in perfect condition, even if they have been used. Contact our team for the returns address, then send your tap back via DPD, Evri or Royal Mail.