Shipping policy
Delivery
6.1 We deliver to most of mainland Great Britain except for some outlying areas and deliver timeframes given are best estimates only
6.2 Standard delivery for orders over £250 is free, however we may charge for third party couriers
6.3 Delivery options and costs will be shown and displayed on the website when you enter your delivery postcode
6.4 In all but exceptional or unforeseeable situations a signature will be required
6.5 Delivery is by a third-party courier such as DPD.
Once collection from our despatch warehouse all orders are the responsibility of the chosen delivery organisation. We are unable to give any special delivery instructions to the company or drivers or for delivery companies experience in instances where goods go missing, we have to allow 30 days in order for us to be able to successfully claim from the delivery company
a. Delivery is normally 48 hours but please note that this can be quicker or up to four days in some instances
b. Delivery dates can be affected by events outside our control
- Sudden stock shortages
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- - Manufacturing delays
- - Vehicle breakdowns or delays
- - Weather conditions
We strongly recommend that customers do not book fitters/tradesmen until they have received the products, as no claims will be accepted.
We will contact you as soon as possible to advise you of any delays and will take all reasonable steps to minimise the effect of any delay
6.6 We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in delivering the products
6.7 The product will be your responsibility from the time we deliver to the address given by you
6.8 The chosen third party will do all they can to deliver and this will be subject to there terms and conditions on delivery.
6.9 Delivery of Damaged and Faulty goods – please see the returns policy on the website
Please do not fit any damaged goods as we will be unable to replace or refund damaged items which have been installed.