Support
Frequently asked
questions.
Everything you need to know about our boiling water taps, from installation and running costs to filters, guarantees and after-sales support.
Frequently asked
General
How does a boiling water tap work?
The tap is connected to an electric-powered boiler tank, typically fitted in the cupboard below your kitchen sink. The tank takes cold water from your existing kitchen feed and heats it to your chosen temperature, ready on demand. When you want boiling water, simply turn the handle and it is dispensed instantly. Your normal hot water feed continues to work exactly as before, supplied from your main household hot water tank or boiler.
What temperatures do they reach?
Our taps deliver 98°C boiling water and 4°C chilled water, both stored in the tank and available instantly. Using the easy control settings, you can adjust the boiling temperature across five settings ranging from 75°C to 98°C. Most instant hot water taps top out at 98 to 99°C, and this is by design. Different teas brew best at different temperatures, and water at a full 100°C will burn delicate leaves and scald coffee beans, leaving a bitter taste.
What are typical uses for a boiling water tap?
Boiling water taps replace your kettle entirely. They are ideal for any hot drink, brewing tea and coffee, cooking pasta, blanching vegetables, or even filling a bucket to clean the floor.
How many cups of tea or coffee will it make before reheating?
The 2.4 litre tank delivers 5 to 6 cups of boiling water before reheating. The 4 litre tank delivers over 10 cups at a time, which makes light work of tea rounds when friends and family are over.
How long does the tank take to reheat?
If only one cup is drawn, the tank returns to maximum temperature in under a minute. If the entire tank is emptied, reheating takes around 4 minutes. From cold or after being switched off, allow 7 to 8 minutes. The starting temperature of your mains water will affect reheat times.
Should I turn my tap off when not in use?
We recommend leaving it on. Heating water from cold costs more than keeping the insulated tank at temperature, and the system is designed to run continuously so boiling water is always ready. The only times we suggest turning the tank off and draining it are if it will be exposed to freezing temperatures, or if you are away for longer than 7 to 10 days.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What is a 5 in 1 tap?
A 5 in 1 tap, also known as a sparkling tap, or a filtered boiling water tap with sparkling and chilled, is a tap that comes with 5 water types as standard. They are regular hot, filtered cold, filtered boiling, filtered chilled, and filtered sparkling. They also come with a pull out hose for extended reach.
Safety
Are boiling water taps safe to use?
Yes, even in homes with young children. There are three key reasons:
- Storing water at just under 100°C gives you the benefits of instant boiling water with no spitting, as pressurised steam condenses back into liquid before dispensing.
- The tap spout is insulated, so it never becomes too hot to touch.
- Every tap has a child-safe activation mechanism, and the sprung handle automatically shuts off the water the moment it is released.
How does the child-safety mechanism work across your models?
Our mechanical model, Orion, uses a mechanical safety button on the handle that must be pressed before boiling water can be drawn, preventing accidental or curious use by children. Our digital models, Lyra and Aquila, use Digital Touch technology requiring a deliberate three second press to activate boiling mode.
Finishes, Materials and Warranty
What finishes are available?
We stock six finishes: chrome, brushed nickel, gunmetal, brushed gold, copper bronze and matt black. Unlike rivals such as Quooker, who charge a premium for anything beyond chrome, every Next Level finish is the same price. Every tap is made from premium stainless steel.
What is your warranty?
Every Next Level tap comes with a five year warranty as standard for taps, four years as standard for boilers and we include free replacement filters for the full duration of the boiler warranty. We are the only brand in the industry to do this.
Is shipping included?
Yes. Free 48 hour shipping is included with every order.
Installation
Can I install the tap myself?
Yes, a competent DIY person comfortable with simple plumbing can install a Next Level tap. If you have any uncertainty, we recommend hiring a professional plumber. Before you start, check:
- Space for the boiler tank. Our 2.4 litre tank measures 188 x 188 x 262mm (W x W x H). Our 4 litre tank measures 197 x 299.5 x 272.5mm.
- A free power socket. The tank must be plugged into a socket. If you do not have one, an electrician will need to install it.
- Water pressure. Our taps operate between 0.5 and 5.0 bar. If your pressure falls outside this range, consult a plumber before installing.
What tools do I need?
A screwdriver, an adjustable wrench and a pair of pliers. If your existing tap is difficult to remove, you may also need a basin wrench. If your power socket sits in an adjacent cupboard, you may need to drill a small hole to feed the cable through.
Do I need any other parts?
No. The unit comes complete with all fittings and pipes required. If they are not already in place, you may want to fit isolating valves on the hot and cold feeds to your kitchen sink.
Do I need an electrician?
No, provided there is an accessible socket within reach of the cable. It is a plug-and-fit system. If you need an extension cable, these are available from any DIY or electrical retailer.
Filters
How long does the filter last and how will I know when to change it?
We estimate filters need replacing every six months. The tank includes patented technology that measures water passing through it, and an indicator will turn red when a replacement is due. As long as you are within your four year warranty, your replacement filters are free.
Are the filters easy to change?
Very. Turn the water feed off, twist and remove the outer casing, unscrew the filter head, and the cartridge lifts out freely. Fit the new one in reverse order.
Do I need any other parts?
No. The unit comes complete with all fittings and pipes required. If they are not already in place, you may want to fit isolating valves on the hot and cold feeds to your kitchen sink.
Do I need an electrician?
No, provided there is an accessible socket within reach of the cable. It is a plug-and-fit system. If you need an extension cable, these are available from any DIY or electrical retailer.
Returns and Receipts
Is there a cost to return the tap if I change my mind?
No. We offer a full 60 day return policy at no extra cost. Items must be returned in their original packaging and in perfect condition, even if they have been used. Contact our team for the returns address, then send your tap back via DPD, Evri or Royal Mail.
Can I have a VAT receipt?
Every order is dispatched with a full VAT invoice. If you lose your copy, get in touch with our team and we will send a replacement.
Still have questions?
Our team is here to help.
Cannot find what you are looking for? Send us a message or give us a call — we are happy to answer anything.